How to Unbind IMOU Camera from Another Account: Complete Step-by-Step Guide

Are you getting the “Sorry, your device has been bound by another account” message when trying to add an IMOU Camera to the IMOU Life app?

This error means the camera is still linked, or bound, to another IMOU Life account. Simply resetting the camera may not remove this account binding. Before you can add the camera to a new account, you may need to complete the IMOU Camera unbind process.

In this guide, we’ll explain how to reset your IMOU Camera, use the Apply Unlink option, submit the required verification photo, wait for approval, and finally add the camera to your new IMOU Life account.

Why Is My IMOU Camera Bound to Another Account?

An IMOU Camera can remain associated with the IMOU Life account that was previously used to add the device.

You may encounter the device already bound message if:

• You forgot the email address or password of your previous IMOU account.
• You changed or reset your phone and started using another account.
• You purchased or received a camera that was previously configured.
• You no longer have access to the old IMOU Life account.
• The camera was reset physically but was not removed from the previous account.

In these situations, scanning the camera QR code from a new IMOU Life account may display a message similar to:

“Sorry, your device has been bound by another account.”

If you still have access to the previous account, removing the device from that account is generally the easiest solution. If you cannot access the previous account, you can use the Apply Unlink process available in the IMOU Life app.

How to Unbind an IMOU Camera

Before starting, make sure you have:

• Your IMOU Camera
• Access to the camera’s QR code/device label
• The IMOU Life app installed on your smartphone
• A working internet connection
• A piece of paper and pen for the verification process

The exact screens or procedure can vary slightly depending on the IMOU Camera model and IMOU Life app version.

Step 1: Power On and Reset the IMOU Camera

Connect your IMOU Camera to power and allow it to start.

Locate the Reset button. Depending on the camera model, the button may be located on the bottom, back, near the microSD card slot, or underneath a protective cover.

Press and hold the Reset button for approximately 10 seconds, or until the camera provides the appropriate reset indication.

Allow the camera enough time to restart.

Important: Resetting the camera restores its device/network configuration, but it does not necessarily remove the camera from the IMOU account to which it is bound.

Step 2: Open the IMOU Life App

Open the IMOU Life app and sign in to the account where you want to add the camera.

Try adding the device by scanning its QR code.

If the camera is still associated with another account, the app may display:

“Sorry, your device has been bound by another account.”

The previous account email may also appear partially hidden for privacy.

Step 3: Select “Apply Unlink”

On the device-bound screen, look for the Apply to Unlink or similar unlink option.

Tap it and follow the instructions shown in the IMOU Life app.

The app will guide you through the verification procedure required to submit an IMOU Camera Unbind request.

Step 4: Follow the Power-Off Instructions

During the unlink process, IMOU Life may instruct you to switch off or disconnect power from the camera.

Follow the instructions displayed in the app carefully.

Do not skip this step, because the verification process is designed to confirm access to the physical camera.

Step 5: Generate the Authentication or Verification Code

Continue through the Apply Unlink process until the IMOU Life app displays an authentication or verification code.

Keep this screen open.

You will need to reproduce the displayed code for the next verification step.

Step 6: Hand-Write the Verification Code

Take a clean piece of paper and write the authentication code clearly by hand.

Make sure:

• Every character is readable.
• Letters and numbers are easy to distinguish.
• The complete code is visible.
• Nothing covers or obscures the code.

Avoid writing the wrong code or using an unclear photo, as this may affect verification.

Step 7: Place the Code Beside the Camera QR Code

Find the device label containing the QR code on your IMOU Camera.

Place the handwritten authentication code beside the device label so that both the handwritten code and camera QR code/device information can be seen clearly in the same photo.

Do not damage, remove, or modify the original device label.

Step 8: Take a Clear Verification Photo

Take a clear photograph showing the required information.

Before uploading it, check that:

• The camera/device is visible as required.
• The QR code/device label is visible.
• The handwritten authentication code is visible.
• The photo is properly focused.
• There is enough light to read the required information.

A blurry, dark, cropped, or incomplete photograph may make verification more difficult.

Step 9: Submit the IMOU Camera Unbind Request

Return to the IMOU Life app and upload the verification photo.

Check the information carefully and submit your IMOU Camera Unbind request.

The request will then need to go through IMOU’s verification/approval process.

Step 10: Wait for Unlink Approval

After submitting the request, wait for the result.

Approval may not be immediate. Keep an eye on the IMOU Life app and any relevant notifications.

Avoid repeatedly resetting or attempting to configure the camera while the unlink request is still being processed unless the app specifically instructs you to do so.

Step 11: Add the IMOU Camera to Your New Account

Once the camera has been successfully unlinked, power it back on.

Open the IMOU Life app and:

1. Tap Add Device.
2. Scan the QR code on the IMOU Camera.
3. Follow the setup instructions.
4. Select/configure your Wi-Fi network where required.
5. Complete the device setup.

The camera should now be available to add to your new IMOU Life account if the unlink process was successful.

Connecting to IMOU Camera DAP Wi-Fi During Setup

Depending on the camera model and setup method, IMOU Life may ask you to connect your phone directly to the camera’s temporary Wi-Fi network.

This may appear as the camera’s DAP Wi-Fi/SSID.

If prompted:

1. Open your smartphone’s Wi-Fi settings.
2. Find the DAP/temporary Wi-Fi network specified by the IMOU Life app.
3. Connect to it.
4. Return to the IMOU Life app.
5. Continue the setup process.

Do not worry if the temporary camera Wi-Fi network does not provide internet access. Its purpose during this stage is to allow your smartphone and camera to communicate directly.

Does Resetting an IMOU Camera Unbind the Account?

Not necessarily.

This is one of the most important points to understand when troubleshooting an IMOU Camera.

A physical reset and an account unlink are different operations.

Camera Reset: Restores device/network settings and allows the camera to be configured again.

Account Unbind: Removes the association between the camera and the previous IMOU Life account.

Therefore, repeatedly pressing the Reset button may not solve a “device has been bound by another account” problem.

Common IMOU Camera Problems This Method Can Help With

The Apply Unlink procedure may be relevant when troubleshooting searches or errors such as:

• IMOU device already bound
• IMOU Camera bound to another account
• IMOU Camera old account forgotten
• IMOU Camera cannot add device
• IMOU Life Apply Unlink
• IMOU Camera unbind request
• IMOU device unlink
• IMOU Camera account change
• IMOU Camera QR code already registered
• How to remove IMOU Camera from old account
• How to connect IMOU Camera to a new account

What If You Still Have Access to the Old IMOU Account?

If you can still sign in to the account currently associated with the camera, try removing/unbinding the camera through that account instead of submitting an unlink request.

This can make the process easier because you are managing the device from its existing owner account.

You may also be able to share the camera with another user if your goal is simply to give another person access rather than transfer ownership.

What If the IMOU Camera Unbind Request Is Rejected?

If your request is unsuccessful, check the verification information and follow the instructions provided by IMOU Life.

Common things worth checking include:

• Incorrect authentication code
• Unclear handwritten code
• Blurry QR code/device label
• Incomplete verification photo
• Wrong device information
• Failure to follow the app’s verification instructions

If the issue continues, use the official support options available through IMOU Life.

IMOU Camera Unbind: Frequently Asked Questions

Can I add an IMOU Camera to two accounts?

An IMOU Camera normally has a primary account relationship. If another person needs access, use the device-sharing features available in IMOU Life rather than attempting to register the same device independently as a new device.

I reset my IMOU Camera, but it still says it is bound. Why?

A factory/device reset does not necessarily remove the previous account association. You may still need to remove the device from the original account or complete the Apply Unlink process.

Can I unbind an IMOU Camera if I forgot my old email?

If you cannot recover or access the previous account, use the Apply Unlink option when available and complete IMOU’s ownership/device verification procedure.

Why does IMOU require a photo of the camera label?

The verification process helps demonstrate that the person requesting the unlink has physical access to the device. Follow the exact photo requirements displayed by the IMOU Life app.

Can I use the camera immediately after submitting an unlink request?

You may need to wait until the request has been reviewed and approved before the camera can be successfully registered to another account.

Final Words

Getting the “Sorry, your device has been bound by another account” error does not necessarily mean there is something wrong with your IMOU Camera.

In many cases, the camera is simply still associated with its previous IMOU Life account.

If you cannot access that account, the general process is:

Reset the camera → Open Apply Unlink → Complete verification → Submit the request → Wait for approval → Add the camera to the new IMOU Life account.

Follow every instruction shown in the IMOU Life app carefully, particularly when generating the authentication code and photographing the handwritten code beside the camera’s QR code/device label.

For more IMOU Camera tutorials, CCTV troubleshooting guides, camera reviews, setup instructions, and security camera tips, follow Above IT.

If this guide helped you successfully unbind your IMOU Camera, let us know in the comments.